LAHAT FOOD partner rider guide

Mabuhay! Mga magigiting at masisipag na riders!

 

If you’re looking for a rider-friendly delivery services in Metro Manila, here’s what I can offer to you. Introducing LAHAT FOOD, the newest and fastest Korean delivery service in the Philippines.

LAHAT FOOD is a Korean delivery app available in the Philippines. Aside from Korean cuisine, we also deliver other goods like groceries, pet supplies, Chinese, and Japanese foods, etc. Our goal is to offer the best of the best delivery experience to our customers.

How to apply as a rider for the LAHAT FOOD App?

LAHAT FOOD values the safety and the rights of our riders. We always ensure that our riders understand the safety precautions and their responsibility with the items or goods they will deliver. With that, we are looking for responsible riders who are available within Metro Manila. To apply, you may contact us through

 

LAHAT FOOD Rider Controller Hotline: 0976-363-1825

You can send your application at: https://lahatgroup.com/contact/
For further inquiries, you may contact us through our social media accounts:

MANUAL FOR LAHAT FOOD RIDERS

Already submitted your application? Check this manual to get ready for your rider experience with us.

 

  1. Download ‘LAHAT Rider’ on Google Play or Apple Store.
  2. Click ‘Create Account’ and fill up all the necessary information (email, password, your name, and phone number). Please wait for the SMS code to verify your registered phone number.
  3. Once finished, you may provide other requirements such as a Driver’s License, NBI / Police Clearance, Emergency Contact, etc.
  4. Kindly wait for 1-2 business days for the approval of your account which will be sent to your registered email.
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ACCEPTING YOUR FIRST ORDER

Once your registration is already approved by the admins, you may start accepting orders. Read the full manual to get started.

1. First, ensure that your GPS and notification feature is always ON with your app.

2. A notification will appear on your screen if there’s an order near your location. After clicking the notification, click the ‘Yes’ button to accept the order’s request.

3. Your delivery status will now appear in the ‘In Delivery’ section. With that, you can now inform our customer that their order is getting ready by sending this message:

LAHAT FOOD Rider
LAHAT FOOD Rider
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Good day. This is Lahat Food Rider (Your Name). Order is received and I am waiting for the merchant to finish preparing your order.

4. You may check the store address, date, customer’s name, order number, etc. by clicking the ‘Order Detail’ under the ‘In Delivery’ page. Contact the store by sending this message: 

LAHAT FOOD Rider
LAHAT FOOD Rider
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I am from LAHAT FOOD. Waiting for order # (provide the order number).

GETTING READY TO DISPATCH

Once the store completed the preparation, you may go to their store and dispatch the order to your customer.

 

1. Before leaving the store, please remember to check if the orders are all complete and take note of the customer’s name and order number. Once finished, send this message to the customer:

LAHAT FOOD Rider
LAHAT FOOD Rider
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This is an update from Lahat Food. I am now going to deliver your order. Thank You!

 

2. Click the ‘Start Delivery’ button. Check the customer’s location using the Waze and Google Maps available on the app.

3. Already arrived at your destination? Take a picture of the order and upload this to the ‘Delivery Arrival’. Inform the customer that her or his order arrived by either calling or texting them.

LAHAT FOOD Rider
LAHAT FOOD Rider(For call)
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Hello, this is LAHAT FOOD. I am here in (address).
John Doe
John Doe(For text)
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This is from LAHAT FOOD, your order has arrived.
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For your information: If the customer requested to leave their goods to their lobbies, or guards, ask the name and position of the person who received it. You may send this message to our customer:

LAHAT FOOD Rider
LAHAT FOOD Rider
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Your order was received by (Name and position of the person who received the order). Thank you for ordering through LAHAT FOOD! We are looking forward to serving you again.

HEALTH CHECK!

We take care of our riders as much as we care about our customers. That’s why, we are reminding all of the riders to take note of the following instructions:

  1. Always maintain a healthy physical state by getting enough rest or sleep.
  2. Consuming alcoholic beverages or heavy medicine while on duty is strictly prohibited.
  3. Using drugs and other illegal substances is also prohibited.
  4. Maintain personal grooming such as neat and proper haircut, clean nails, daily bath, and use of deodorants and other antiperspirant products.
  5. In precaution with the COVID-19 and other viruses, please wear your face mask and use of alcohol regularly.
  6. We also remind our riders to use mouth fresheners after they smoke to avoid any health disturbances with the customers.

OTHER IMPORTANT REMINDERS

  1. Always wear the LAHAT FOOD proper uniform (LAHAT FOOD shirt, long dark brown, black, or blue pants, closed shoes, LAHAT FOOD helmet, and LAHAT FOOD delivery bag)
  2. Download and provide other essential applications which are the LAHAT FOOD app, telegram, cellphone with data, and another cellphone number.
  3. Maintain cleanliness and always fuel your motorcycle at all times.
  4. Don’t forget your driver’s license or certificate of registration.

Remember that we are not just doing this for ourselves, but for your safety as well.
You’re all set! We welcome you to LAHAT FOOD. Masaya at ligtas na delivery sa’yo ka-rider!

ko_KRKorean